Refund policy

Return & Refund Policy

We want you to love your purchase! If you need to make a return, please review our return and refund policy guidelines below:
  • Condition: The item(s) must be unused, unaltered, and in the exact same condition that you received them.
  • Packaging: All items must remain wrapped if they were received with a protective plastic cover and must include their original packaging.
  • Exchanges: We do not offer direct exchanges. The fastest way to ensure you get an alternative size or style is to return your original item for a refund and place a separate new order through our website.
  • Final Sale: All custom orders and sale items are FINAL SALE and cannot be returned or exchanged.
How to Initiate a Return:
  1. Submit a Request: Request a return within 14 days of receiving your delivery by sending an inquiry through our Contact Us. Please make sure to include your Order Number in your message.
  2. Receive Your Label: You will receive a pre-paid return shipping label via email within 48 business hours of your approved request. Please note: The return shipping cost will be deducted from your final refund amount.
  3. Ship the Item: Drop your package off with the courier within 10 days of receiving your pre-paid shipping label.
  4. Inspection & Refund Delivery: Once we physically receive your returned package, please allow up to 5 business days for us to review and inspect the item(s) to verify they are undamaged, unused, and in their original packaging. Once your return is approved, you will receive an email notification. Following this approval, it can take 7 to 10 business days for the credit to appear on your statement, depending on your bank's processing times.